“ Mid-Hudson Fiber’s Business Phone solution has been an absolute game-changer for our company! Our team is now seamlessly connected, making collaboration a breeze, whether we’re in the office or working remotely. Thanks to Mid-Hudson Fiber, our business has never been more efficient.
MIKE / Local Business
Business-level features
A wealth of capabilities to make your business more productive
Web portal
Enables users to manage calls, calling features, faxes and voicemails; administrators can manage business level features
Desktop and mobile client/app
Enables instant messaging and “presence” capabilities (if they are available or not) with your work group or entire company
Outlook integration, click-to-dial, and voicemail-to-email
Integrates Hosted UC into how you work every day
Call Manager
Allows users to easily personalize the service to meet their individual needs – features like find-me/follow-me and simultaneous ring (with your mobile device)
Auto Attendant
Is highly flexible and works in tandem with music-on-hold to play music or messages
Call log
Provide a detailed record of your business’s usage; also deploy account codes to track with greater depth
Optional features
Includes contact center capabilities, call recording, and audio conferencing
Business-Level Features
| Admin Portal | Call Pickup Groups |
| Music On Hold | Call Logs |
| Account Codes | Easy Attendant (Auto Attendant) |
| Multi Line Hunt Groups |
A la carte Extras
| Premium Attendant | Receptionist Soft Console |
| Audio Conferencing | Call Recording |
| ACD (Call Center) – Agent Seat | ACD (Call Center) – Supervisor Seat |
