Customer Reviews

Check out some of our happy customers below.
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Mid-Hudson Fiber

4.5

Based on 2427 reviews

See all reviews Write a review

Neal R.

21:07 24 Jan 24

Friendly great service during sign up

Kate T.

23:47 12 Mar 24

I had a great experience with a responsive customer service person named Ray.

D D

14:01 18 Mar 24

We had a great experience with Mid Hudson Cable.The associates that helped us were very polite and offered the best customer service. We are very fortunate they are there. Your representative BRYANNA was so helpful .She walked us thru a problem we had with our television. She was very patient and knowledgeable. Thank you, BRYANNA.Anthony and Doreen Downing

Kathleen W.

12:57 11 Apr 24

I'm always surprised by how great the customer service is from Mid-Hudson Cable This is not the norm in today's society unfortunately. For example - spoke with 'Donna' yesterday regarding costs and potential ways to save on my bill - and surprise - I spoke with a human being with a real-life personality! What a pleasure. Kudos to MHC for 'keeping it real' and Donna deserves a 'job well done' from management!

T.J. R.

14:03 26 Apr 24

Posting for a friend: Excellent staff at the call center/offices. No wait time and was greeted by a patient and capable staff member that was able to resolve my complicated billing refund with ease.While I’ve now moved from your service area, my whole experience from an amazing installation tech, to service, billing and now close-out, has been friendly and smooth.Keep up the great work Mid-Hudson Cable. You are a standout!!!!

Domenick N.

20:21 02 Jul 24

Josh did a great job fixing the WiFiHe worked very well in a clean uniform and no mess anywhere around the job site. Very professional and well manneredThank you !!!

sebrina W.

02:47 20 Feb 25

Mid Hudson is the only provider in my area however since using them I have had no issues. When service was down I was able to reach them and get a text response with an update very quickly about an outage.

Jim M.

18:23 13 Feb 25

Very helpful

Taurox B.

03:57 06 Feb 25

I have always had amazing support and service from this company. Getting replies from technicians around the clock to assist my house if any issues arise. I wish every company was like this.

J-DeSarno

14:10 24 Jan 25

Peter F.

20:58 17 Jan 25

Internet plus TV got too expensive for us retired folks. Dropped down to internet only. Had to drive to Catskill to drop off our receivers and remotes.

Cheryl B.

22:48 05 Jan 25

Kevin W.

19:07 23 Nov 24

Great customer support. Techs did an excellent job, fast easy fix.

Danielle B

19:15 22 Nov 24

Braulio Eduardo Sosa (.

02:37 21 Nov 24

I want to highly recommend mid Hudson cable due to the reliable service on a consistent and daily basis. The internet speed is fast and reliable all throughout my house. The staff is very courteous and helpful in addressing issues in a timely manner. One thing I would recommend the company do is to provide more affordable pricing options or promotions for existing customers after the one or two years of service is completed as the prices go up considerably after this initial time period. While this is communicated up front, which I commend the honesty, I would recommend a loyalty option for existing customers who continue with the service throughout the years with excellent payment history. Overall, I would highly recommend this company for all your internet needs, the excellent internet connection and speeds, and the excellent customer service.

Martha R.

21:44 14 Nov 24

Carol H.

19:52 06 Nov 24

Our service was always good at MHC. They were prompt about getting back to you and resolving any issues we had.

Elfrieda M B.

20:55 19 Oct 24

Amanda V.

20:50 15 Oct 24

Sarah B.

17:25 11 Oct 24

Good customer service, the technician, Patrick fixed the issue quickly and was very friendly.

mike S.

22:59 07 Oct 24

Representative was very polite,very helpful.

Shawna G.

15:30 04 Oct 24

Wonderful customer service. Michelle was able to help get my service back up and running and she was courteous and knowledgeable!

Martha I.

02:49 04 Oct 24

Everything worked out well, thank you for a win win solution. ♥

Jeff D.

03:02 01 Oct 24

Kristofer W.

21:55 19 Sep 24

If your internet goes out instead of you being a priority customer their lingo is "malarkey household" or said another way a nonsense house. In what world is that appropriate?Over 2 days no internet, yet the money was taken from my account 2 weeks ago.Update: I am revising my rating because the customer service representatives and internet/fiber technicians have been helpful, responsive, and they did fix the connection issue. I appreciate their time and help, thank you!

alexis

21:59 18 Sep 24

Mid Hudson pricing is outrageous. Only reason I’m doing 5 stars is cause the man that came to fix my internet was the best. Wish I remembered his name.

Elaine H.

00:55 17 Sep 24

Very pleasant n kind. Thank you

Sarah J.

18:42 09 Sep 24

I reached out to see if Mid Hudson was available in my area over the weekend and first thing Monday morning, Raven connected with me to help. Raven was incredibly communicative and helpful, connecting with engineers to see if service was yet available at my address and even though it wasn’t, Raven said that they would keep me updated as to when it is available. Raven was amazing and I am so grateful for all of the help!!!

Mary A. S.

18:46 04 Sep 24

Dawn Fountain was Fantastic! Excellent Customer Service! Answered all my questions and offered expertise in my selections! Streaming already up and going in just a day!! Thanks Again!!

William H.

16:31 21 Aug 24

Friendly and expert treatment on phone . Professional and courteous service by technician.

Molly G.

11:46 20 Aug 24

Wonderful customer service! I unfortunately did not get the name of the employees I had interactions with but they all set the standard in customer service- thorough, helpful and patient. From my initial phone call while setting up the account to my experience during installation, their employees were very customer driven and just plain friendly!

Humberto R.

16:55 05 Aug 24

Hanna was amazing, she took over my account request to help me set up new service and even helped getting the installation moved up. I cannot say better things about her and her work. 10 out 10

Edward B.

15:34 01 Aug 24

Very good awesome keep up the good work the staff are very awesome very nice 🙂

Veronica Ahearn (Italian S.

15:04 25 Jul 24

I'll always love and miss the old school days with our a doubt but you know how hard it was on people to figure out if there was a power outage, or if something with your Internet and your ripping your hair out trying to figure it out keep calling them or you couldn't call them cause no internet and you were stuck well that's what happened to me I have WIFI Internet and what's so cool you know future is def. Changing this time I didn't have to rip my hair out Mid Hudson Cable in Catskill NY 12414 I grew up with and they have so many options you can do and pick whatever that's comfortable for you they never steered me wrong and also the staff are very respectful you don't even have to call them and wait there pretty quick but you also can CHAT with them if you give them your name number and address and a message find out the situation to fix it and someone will get back to you as soon as possible to me there pretty quick getting back with a response and what's so awesome they told me why I don't have internet connection right away not to worry their going to fix the problem now that's pretty cool I didn't have to go crazy trying to find Thank you to Mid Hudson Cable Vision in Catskill NY 12414 for making it so easy for your customers you can also CHAT now instead of calling and sometimes wait all these women and men that work there a**es off deserve a raise and Vacation that's the way I feel and this can be a tough job specially when there a outage your messing with electric wires God for bid something goes wrong and it can be very dangerous at times just like power outage of lights anything electric always stay focused n cautious but thank you very much Mid Hudson Cable Vision and the man Mike that was my CHAT Tec. Getting back to me right away to tell me why I didn't have Internet saved my morning lol 🤣 God Bless you all 👍

Pamela R.

20:56 16 Jul 24

Quite easy to maneuver. Quick help when I had questions.

James B.

16:51 17 Jun 24

Great service - very buttoned up!

nicole R.

23:53 13 Jun 24

Absolutely love the internet service

Tina O.

16:32 24 Apr 24

Laurie

16:27 20 Apr 24

Shari R.

16:33 19 Apr 24

Jeffrey S.

21:40 15 Apr 24

I've had Mid Hudson cable for 24 years. I've been happy with them every day. Need I say more...😊😊😊😄😃😀

jeff10461

19:00 12 Apr 24

Kiera R.

16:42 08 Apr 24

Lou C.

17:47 06 Apr 24

The fellow with whom I spoke graciously answered all my questions, was friendly and knowledgeable. It was an easy experience for me to sign up. He patiently explained all my options

Kyle D.

22:50 04 Apr 24

Xiao S.

18:49 04 Apr 24

Tommy T.

15:01 29 Mar 24

I spoke with Ray. He was very friendly and immediately helped me with my problem. WAY TO GO RAY!!

sueann C.

15:05 23 Mar 24

Charylie D.

16:02 21 Mar 24

When I have called it was fast and easy to talk to someone.

pmciufo

22:11 18 Mar 24

Customer service was so helpful in changing the services to meet my new needs of cable & internet.

Sha S.

14:41 11 Mar 24

Kimie K.

21:58 04 Mar 24

Thanks for always being helpful with any issues I have.

Melissa M.

14:17 28 Feb 24

Quick response m, I texted them and they resolved issues quickly

Kathy P.

16:45 26 Feb 24

Chris R

17:09 20 Feb 24

Representative was very knowledgeable and helpful. very pleasant to deal with.

Susan H.

00:50 18 Feb 24

It was very helpful having the chat feature. Usually problems happen after hours and this was an easy fix. I’m new to midhudson and all the intricacies of streaming and the person on chat new what was wrong instantly.

dark Storm M.

18:08 17 Feb 24

I spoken to Mike in the technician office, who was a wonderful person to talk with he helped me with everything I needed and went well above his duties I am forever grateful for him and this company. There is no one I rather speak to than him with any concern or issue I have he is a truly genuine person who has touched me and my family. Definitely am a forever customer with thanks to people like Mike who go above his duties to help you more. I am forever grateful for his services thank you again Mike for everything you have done for me.

Janet A.

01:10 17 Feb 24

Mid-Hudson is willing to work with you and solve problems. Ray was very courteous and helpful.

Ann P.

18:28 15 Feb 24

Peggy was very efficient in terms of signing me on and answering my questions. Prices are way too high. There should not be additional charges year after year. It makes this service become unaffordable over longevity.

Bennett E.

22:47 09 Feb 24

Spoke with Randy in the office today with details on my acct needing to be updated and I have to say that Randy is an exceptionally helpful and knowledgeable about her job and a genuine desire to help people.Randy. ""THANK YOU ""Bennett

T’AI

15:42 06 Feb 24

I had to disconnect service because, the ACP program stopped, Donna was lovely and of course she tried to get me a better price, it just isn’t enough to off set $30 that I need to make ends meet.

teresa O.

22:46 02 Feb 24

They were very helpful.

Jonathan B.

21:01 01 Feb 24

Donna helped me get set up and scheduled for install very quickly. Thank you!

Siobhan L.

19:44 31 Jan 24

Always very helpful

angie R.

23:40 27 Jan 24

Daniel C.

04:52 20 Jan 24

Gwenn H.

20:15 18 Jan 24

Cheryl A.

13:37 14 Dec 23

I had a wonderful experience with a kind, professional sales person. She was exceptionally caring and understanding.

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Mid-Hudson Fiber

4.4

Based on 708 reviews

See all reviews Write a review

Russell William W.

02:41 25 Nov 24

They are the only service provider in my area.

Larry G.

12:48 14 Nov 24

Had some problems which turned out to be a modem setting which was diagnosed almost immediately. Quick. Knowlegeable. Friendly. Great experience.

Donna R.

11:51 09 Nov 24

Pleasant customer service on phone.

Peter T.

01:24 29 Oct 24

Spotty connections but excellent customer service and tech support.

Tabitha S.

20:52 01 Aug 24

I have no problems with them friends customer service and team I got no WiFi problems getting upgraded to fiber soon can’t wait for that I highly recommend them

Pat S.

19:08 30 Jul 24

I was very pleased with the prompt attention and assistance that I received from the personnel at Mid-Hudson Cable. The person who helped me was pleasant and went to great lengths to give me the information I needed to make an informed decision.

Richard G.

14:05 22 Jul 24

Great Service and very helpful!

Cody E.

19:01 19 Jul 24

I worked with someone named Nat through the text tickets option on the website and it was quite easy to communicate over the two days and get updates easily while my service cables were knocked down during a big storm on my area.

A lineman named Paul was able to come out and install a new line within 30 minutes of arriving and was very friendly throughout the communications. Thank you MHC team for making the experience as painless as possible from their end! Was quite impressed with the service from beginning to end.

Timothy S.

20:09 25 Jun 24

Yes Five Star Rating. Quick fix.

Vanessa N.

19:46 23 Jun 24

Great, fast and smart service! Wi-Fi went out and Jason on the mid Hudson cable service team had all the answers. He also went above and beyond and fixed previous issues. Highly recommend!

Jeanne Meade F.

16:45 01 Apr 24

Their customer service is excellent and they go above and beyond to handle people’s concerns on social media. They even help crazy people like me when the dogs continue to eat remotes… I must hold some kind of record in their office.

Bill B.

22:36 11 Mar 24

Extremely easy to reach a real person and set up service. Very happy so far...

Marilynn M.

17:41 01 Feb 24

I had to cancel my due to expenses was satisfied with it

Melissa Moore L.

20:52 01 Jan 24

⭐⭐⭐⭐⭐I definitely give them a five Star rating without a doubt. I've had Mid Hudson Cable vision for many years for their WiFi service. I shopped around and I went through them and I am so glad I did. I have the fiber optic service WiFi and it is by far the best service I have ever had. Whenever I have a question or concern I can contact them and they solve it within minutes, I've never had a company that cares for their customers like they do. I'll never go through any other company for any service they offer. if you don't have them for your WiFi service you should definitely get them. I have 3 children who two of them are gamers and they need fast service and they never have any problems with this company. I thank all of the staff for making my family's life easier with their services and the compassion they have for you. Definitely look into getting them if you don't already. Thank you again Mid Hudson for all you do. please tell your staff to have a safe and Happy New Year.

Louise S.

15:31 06 Dec 23

Spoke to Kayla and then Joanne and both were very helpful and nice

Denise Cahill A.

16:10 03 Nov 23

needed assistance programming my new TV to the remote & when I called there, the customer svc person was wonderful walking me through it.

Heather B.

17:14 07 Oct 23

The tech Dan that came out to our house to fix an issue is absolutely amazing. We recommend asking for him!!

Jeremiah S.

17:54 29 Sep 23

customer service/support are great!
I had a few questions regarding my internet speeds
the support rep Justin answered all my questions thoroughly and promptly

Cathy S.

20:00 31 Aug 23

i am very happy with the service provided by MidHudson. Whenever I have called or texted regarding a question I have whoever answers the phone or texts me back is polite, respectful, knowledgeable and efficient. I recently switched to MidHudson for my internet service and I have been very pleased. Much more reliable and faster than the previous internet provider. And the technician who installed the wifi was very patient with my questions. He also was very concerned that the wifi would reach throughout my house.

Fatima G.

20:56 03 Jul 23

The technician Ethan came today and fixed our internet cable...the town tree trimmers cut. Ethan is such a nice guy....thank you Ethan.

Kathleen A.

13:44 28 Jun 23

Thank you for helping out lowering my monthly billing. I have been a customer for over 30 years and you have always tried to help me out whenever possible.

Anthony B.

20:26 18 May 23

Very good service, and they answered my question and took care of my problem quick.

Rebecca K.

14:53 04 May 23

friendly customer service

Neil C.

20:02 25 Apr 23

extremely helpful and patient

Jennifer Lyn M.

18:04 25 Apr 23

Very helpful and nice.
Annemarie was wonderful to speak to and very polite.

Thank you for your help.

Dawn Webster S.

22:32 23 Apr 23

Communicated via text msg. Tech’s response was prompt and courteous. Addressed and resolved my issue. Very pleased with the service.

Anthony F.

14:04 23 Apr 23

great service and professional technical support

Ginger K.

16:20 28 Mar 23

service. the tech arrived prompt. polite, professional, personable. got right to work, explained everything. great job.

Denise H.

23:41 23 Mar 23

Donna helped simplify a difficult moving transition for my family. Thank you for taking care of us.

Flora F.

11:48 11 Feb 23

The customer service is awesome

Rick K.

00:32 06 Feb 23

Mid-Hudson is very responsive. I texted a question on Sunday evening not expecting an answer till Monday and they got right back to me with an answer. Great service.

Yukes S.

23:15 23 Jan 23

very helpful though messages.

Jean Moras E.

15:36 18 Jan 23

Mid Hudson has delivered reliable, great quality wifi. I am thankful that they now service my home.
The website can be difficult to use and frustrating. Once I began a chat things straightened out quickly. I am now set up with auto pay which is what I was hoping to do

Stephanie M.

15:51 09 Jan 23

polite, clearly understood assistance with questions.
program for financial assistance with cable bills if qualified.

Rachelle G.

22:01 19 Dec 22

Hannah was great on the phone with all my questions and details. Also super friendly, time-efficient, and accurate with every step required when ordering new service!

Susan W.

14:16 19 Dec 22

customer service woman I spoke with was extremely helpful and knowledgeable. was nice not to have to deal with an idiot. Than you.

Alric D.

15:52 16 Nov 22

great customer service well welcome and friendly staff fast internet and Crystal Clear video protect projection

Lois F.

18:41 03 Nov 22

when you call the staff is so pleasant to talk to.they help you with a problem you have.glad I came back to Mid Hudson Cablevision.

Mark M.

15:27 03 Nov 22

Fast internet (with only one slowdown that's affected me in 5.5 months) and friendly customer service.

Maggie C.

15:12 01 Nov 22

the customer service was great

Connie J.

01:33 31 Oct 22

I've had mid- Hudson cable for a while now I just had an issue with my internet connection office hours are closed but got help from Mike from tech support he did an amazing awesome job got my Internet connected fairly quickly without having to send out any technicians found the problem quickly and fixed it for me. They could have let me wait until office hours but Mike solved the problem very well.

Pat H.

16:17 25 Oct 22

just started. everyone is polite and helpful. pluses, they speak English. lol

Melody G.

23:04 11 Oct 22

recently had service at my home and the technician was friendly and efficient. would reccomend MHCable!

Mary Ellen S.

19:00 07 Oct 22

Alice and Jason are the best customer reps you could have at MH Cablevision .Very professional and courteous and helpful .Quick installation.

Mary H.

20:41 03 Oct 22

Customer Rep. Alice was very helpful in helping me to downgrade my service in anticipation of moving. The process was easy and the changes , including a credit to my account, took effect immediately.

Heather Y.

20:24 29 Sep 22

Customer Service is great very friendly and courteous. I am sure they hear complaints all day long. We don’t have competition on the Mountain Top so your stuck with them or satellite. Prices keep going up you pay for things that you don’t use like the guide or sports etc. And they always give incentives to new customers signing on how about give something to customers that have been with you. I am thinking about dropping cable and just paying for internet because with the trying times now we all have to budget the best we can. And I have to have internet for school.

Candy H.

14:11 12 Sep 22

Customer Service for tech support was extremely helpful..specifically Alice. Thank you Alice!!!

Abbey R.

22:48 30 Aug 22

Really nice, genuine customer service. Helped me get started as a new customer in less than 10 minutes!

Bill C.

20:36 17 Aug 22

great customer service Anne-Marie was really great

Aaron W.

17:22 09 Aug 22

the friendly customer service

Thomas B.

14:44 05 Aug 22

good service but the cost is way to much.

Bob M.

14:34 05 Aug 22

service and response to questions was fast.

Momo T.

00:49 14 Jul 22

Having tried different Investment & trading platform my last experience with Mrs, Hendrick Jennifer is the best, I met a recommendation by someone on a page writing how Ma'am Hendrick Jennifer helped her earn $7,550 with $700 weekly on forex and crypto trading, I’m happy to let you know how excited i feel right now about the outcome, i contacted her to give it a try and i have made withdrawal twice now without any hindrance contact her now to know how its works and thank me later. DM her via WhatsApp:+13523402962 Email:hendrickjennifer550@gmail.com

Terri D.

12:38 13 Jul 22

spoke with Helene in customer service and was very pleasant and helpful. She was able to answer all my questions in a professional manner.
Thank you
Terri Derocha

Steve G.

19:36 05 Jul 22

Unlike Central Hudson!!! lol They answer phones quickly, very professional and informative, answered every question, and made it simple and enjoyable, unlike Central Hudson! Thank you.

Angelo O.

17:26 30 Jun 22

Excellent service very professional he took on a few minutes to set up everything I will recommend 100%

David D.

21:56 24 Jun 22

The customer service has been great! I use the chat for any inquiries and get a fast response always. Today I asked Donna to add more channels to my account, and she was very fast and courteous! I never had personal service like this when I lived a town south in Time Warner's area!

Arthur C.

13:04 23 Jun 22

Representative was extremely helpful and courteous. Everything was explained in a language that was easily understood.

Kathy R.

19:45 16 Jun 22

They were very pleasant on the phone taking my order and answered my questions . He was in no rush to get me off the phone

Anne Marie R.

15:45 11 Jun 22

Mike was very helpful in solving the issue. However, I feel the company as a whole charges way too much money for certain services. But otherwise they are always kind and helpful when I speak with them.

Wency W.

13:29 31 May 22

My agent Alice was great and helped out tremendously with so much ease.

Heeryoon S.

15:08 19 May 22

Great communication provided by customer service

John P.

15:44 10 May 22

Annemarie was an absolute pleasure to work with. Mid Hudson is lucky to have such a helpful person working for them

Jamie S.

17:10 02 May 22

Very prompt responses and helpful allways there when we needed help

Jessica C.

13:34 29 Apr 22

Wonderful service today!!

Jason Edward C.

13:42 22 Apr 22

Fast,reliable, and knowledgeable. I just scheduled my service for the first time I'm looking forward to fast internet!

Tami Pullen J.

17:48 05 Apr 22

I just signed up for service today..I was met with friendly, knowledgeable & professional service. Thank you for a great experience!
👍🤗

Kathy T.

15:25 01 Apr 22

I had to call regarding our TV service. The matter was taken of in a matter of minutes. Very satisfied

John T.

17:10 30 Mar 22

Text-based customer services was great today, on two fronts: phone and tv. Highly responsive, cordial, and attentive to the issues at hand.

Brenda W.

22:16 15 Mar 22

I was having an issue with some of my channels and messaged mid Hudson and within 20 minutes my issue was resolved. I recommend Mid Hudson Cable to anyone.

Ed S.

19:58 15 Mar 22

Kind and courteous people to talk to.

Vinnie M.

18:21 14 Mar 22

Very thorough
made me feel very comfortable

Leonard Close S.

16:36 14 Mar 22

I recommend mhc to anyone that needs good a polite service

Tony L.

14:28 14 Mar 22

Called cable to inquire about obtaining the service. The agent was very friendly, knowledgeable answering all my question, and efficient in helping place my order

Michael E. D.

18:58 07 Mar 22

Great customer service!!!

Anthony B.

17:46 02 Mar 22

Good morning my name is Anthony Brown and yesterday I spoke to a customer service agent by the name of Randy because I wanted to find out how much the Internet packages are and his customer service was excellent he told me that because I am a new customer inquiring about internet I can get a special price for a year and I greatly appreciated that I had a few questions because I've never had internet before so I was a little bit hesitant but he was able to answer those questions and so I look forward in the very near future of call me back and having my internet installed Randy is a very valuable asset of the Mid-Hudson cable family I appreciate his great customer service thank you for your time

Jane H.

17:02 01 Mar 22

Thank you to Jason. He did a great job and was very informative on what he was doing today. Very friendly and courteous!

Stu K.

20:21 19 Feb 22

MidHudson CableVision provides excellent programs. Contacts are very responsive to any questions or problems we may have.

Paula C.

16:21 19 Feb 22

Mid Hudson's chat line is a quick way to get accurate info on their services.

Tamara Bailey S.

18:58 18 Feb 22

Excellent customer service! Texting them when you have an issue is a breeze and you don’t have to wait long. Very professional.

Annette S.

23:37 15 Feb 22

Anytime I had an issue it was resolved right away and the employees were always very professional

Lauren B.

13:26 08 Feb 22

Great customer service and was able to get an installation appointment quickly!

Nhut C.

03:09 01 Feb 22

Everyone so helpful and so great

Christine A.

15:20 28 Jan 22

Everyone was Very helpful and great quality service. Thank you

Dominick P.

13:28 28 Jan 22

Friendly, professional, prompt, clear service.

Philip C.

16:54 21 Jan 22

Helene was very helpful with my request. Friendly, helpful and capable.

Kathy M.

19:54 20 Jan 22

Great customer service Can’t wait for my cable and internet to be installed

Mary Beth H.

19:38 19 Jan 22

Had an outage for some reason last night. Referred a free tech to me today and he spent almost an hour checking every connection so I won't have another error. Also discussed with me all that he did.

Elaine N.

14:05 19 Jan 22

Very nice person on the phone. Was able to fulfill my request Will follow up with a call to me later in the week no charge for home visits if there’s a problem. Great Tech assistant named Will who is now doing mostly fiber optics

Dave B.

00:13 18 Jan 22

online chat support was assome helped with my issue, on a holiday.

Theresa M.

15:38 14 Jan 22

I live off Bogart road, and had Verizon dial up service and it was so so so so slow. Finally a guy who works for Mid Hudson cable came to buy something off me, and he said it was their cable on the telephone pole, so I ordered it. Well of course it came after all the ice we had. I would like to give your technician Scott a shout out as I had to go pull his truck up the hill that was covered with ice and help him get back down. I don’t think anyone else would have even attempted to get to my house. I would just like to thank him, and let you know he went above and beyond, and should be recognized for it. Thanks Scott from England. He did a great job. 😁

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