Helpful Articles & FAQs
- Cable 19 Articles
- What is the difference between analog and digital channels?
- What is the difference between coaxial cable and fiber optic cable?
- There is a red light showing on my Digital Receiver. What does it mean?
- What is a Digital Receiver?
- What is the difference between Digital and Analog Cable TV service?
- I think my neighbor is stealing cable. What should I do?
- Sun Outages
- Having problems receiving channels?
- Premium channel reception problem?
- How do I find out which channels are included in the package and/or digital tier I want to purchase?
- Digital DTA 23 Articles
- How do I connect a DTA to my TV?
- Why does the picture not fill my screen after I installed my Digital Adapter?
- How is Mid-Hudson distributing the DTA boxes?
- Will I have to program anything on the DTA box?
- Do I get any new channels or services with the DTA?
- What if I have questions or need help?
- Can the DTA box be hidden or does it have to be in a line of sight?
- Does the DTA come with a remote? Do I have to use the MID-HUDSON remote?
- How do I hook the box up? What if I attempt to hook it up but it doesn’t work?
- Is there a deposit required for the DTAs?
- Internet 22 Articles
- What are the advantages of using a cable modem to access the Internet?
- How does a cable modem compare with a dial-up or DSL?
- Internet Troubleshooting
- Reset Network
- How fast will a cable modem download and upload data?
- Can I keep my current Internet Service Provider?
- Can I have more than one computer hooked up in my home or office?
- Does Mid-Hudson provide virus protection?
- How does Mid-Hudson High-Speed Internet connect to my computer?
- How much can I save by packaging the services I take?
- My Stream (Mid-Hudson TV) 10 Articles
- Will I have to return my cable boxes?
- How do I know if my TV is compatible?
- Is My Stream replacing your tv service?
- What if I don’t have a Smart TV?
- Can I DVR a program on one device and watch it on another?
- Does this come with unlimited data?
- What if I don’t have Mid-Hudson internet?
- I use another home internet provider, can I use My Stream with that?
- How long are my DVR recordings saved for?
- Will I be notified when my current tv service ends and I have to make the switch to My Stream?
- Phone 16 Articles
- What happens to my phone service if my electrical power goes out?
- Is there any troubleshooting I can do on my own should I have a problem?
- What equipment is needed for MHVoice Phone Service?
- How much is the MHVoice Phone service and what is included in the service?
- What is VOIP technology?
- Does MHVoice Phone service work the same way as traditional phone service?
- What are the packages that include the MHVoice Phone service?
- Can I still receive collect calls with MHVoice?
- Can I have more than 1 number?
- Who can order MHVoice Phone service?
- WiFi 7 Articles
- Where should I place my eeros?
- Can I set my eeros to use the 2.4 or 5 GHz frequency?
- How do I reset my eero?
- Help! I’m having trouble adding an additional eero to my network
- How can I find the connection strength and status of my eeros?
- Troubleshooting your eero or modem connection
- Do I need to change anything if I move homes?
